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COVID19 Office Procedures

How do I get my tax documents to Reliable Tax?

Normally, our office is open during the tax filing season for walk-ins. This year, however, we are taking as many precautions as we can to respect the health and safety of our clients and our staff. We are continuing to streamline our data collection and delivery in an effort to provide our reliable services while maintaining social distancing. Digital: At this time, our preferred method is digital upload through our Client Portal. All existing clients have a portal set up. If you need access to your portal, please complete this form, and we will send you an email invitation. When your taxes are complete, we will email instructions for you to view, sign, and pay for your forms via SmartVault and DocuSign. *New* Contactless drop-off: We have installed a new document drop at our office for clients who prefer to deliver your documents in person but don't want to come in, or if you are coming after hours. Please be sure to only drop off relevant tax documents, worksheets, and notes. Please do not send receipts or bank statements. Be sure include your phone number or email address. Mail: You can mail your tax documents to our office: Reliable Income Tax, 5816 N Greeley Ave, Portland, OR 97217. When we receive your information, we will call you to let you know it arrived. Please include your current phone number with your information. Please do not send receipts or bank statements -- only essential tax documents, worksheets, and notes. When your taxes are complete, we will mail the forms back to you via USPS Priority Mail. Drop-off: You may bring your tax documents to our office. We will not be answering any questions at the counter, however, so please be prepared to simply drop the documents, and we will call you to discuss any questions that you may have at a later time.

Do I have to come to the office in person to have my taxes prepared?

While our office will be open for in-person delivery and pick up, we have other contactless options available. We have a client portal that all existing clients have access to through SmartVault.

Can I make an appointment to meet with you?

We are not currently taking appointments for in-person consultations. While our office is open for clients to drop off and/or pick up documents, all questions and interviews will be conducted over the phone.

Tax Deadlines

Personal income tax returns

2020 personal income taxes are due May 17, 2021. If you need more time to file, you can request an extension. If an extension is filed, the due date is October 15, 2021. Please note that extensions allow you additional time to file -- not time to pay. All taxes should be paid by the original filing deadline to avoid penalty and interest charges.

Business income tax returns

Tax returns for Partnerships and S-corporations that operate on a calendar year are due March 15. An extension can be filed to allow another 6 months of time to file.


If you are required to send 1099s to independent contractors for 2020, those forms are due 2/1/2021. If you'd like us to prepare them for you, we will need you to provide us with a Form W9 for each recipient as well as the total amount paid.

General Questions

What do I need to have my taxes prepared?

This answer greatly depends on your circumstances. We have a lot of helpful information on our Resources page. All clients will need to have: - Photo ID - Intake Questionnaire and signed Engagement Letter - General Information or Client Organizer - Relevant tax documents -- see our Tax Prep Checklist for suggestions.

Are you taking new clients?

At this time, we are focusing our energy on our loyal, returning clients. While we wish we could help everyone, we have to realize that we are human and have limitations. Please check back with us after the filing season to see if this has changed.

What is your turnaround time?

While we all would like to know an exact completion date, we prepare returns in the order they are received. Our turnaround time will depend on the complexity of your return, when you get us your information, and how many clients are ahead of you. If you ask, we can provide an estimated time when you have provided all your documents to us. Note: We do not start working on a return until we believe we have all the necessary information to complete the return. When you provide your information to us, try to be as thorough as you can, and watch for inquiries from us. If we attempt to reach you with a question about your tax return and we receive no response from you, your return will be placed on hold and we will move on to the next client.

How much does it cost to have my taxes prepared?

We charge by the form, so your tax preparation fee depends on which forms will be included with your tax return. This fee can vary year to year based on your current circumstances. Feel free to call us for an estimate. (503) 289-4500


What does it mean to file an extension?

The tax filing deadline for a 2020 individual income tax return is May 17, 2021. An extension can be filed to be able to file the forms by October 15, 2021. This is done by filing Form 4868 on or before May 17, 2021.

What is an extension?

When Form 4868 is filed on time, the IRS (and State agencies) allow a taxpayer an additional 6 months to submit their tax forms.

Is there a fee to file an extension?

No. Our office does not charge a fee, nor does the IRS or any State or local government.

What if I am expecting refunds?

If you are getting refunds on your tax returns, those will be issued to you after the forms are filed the same as they would if you were to file before the original filing deadline. There is no penalty or interest charge when filing on extension if you are getting refunds.

What if I owe tax?

If you owe tax, you are expected to pay on or before April 15th even if you filed an extension. Penalties and interest will be charged on any balance owed after April 15th until the tax balance is paid in full.

What if I owe but can’t afford to pay by May 17th?

If you do not intend to pay the full amount of the tax on or before May 17th, the same penalties and interest will be charged whether you file on time or with an extension. Payment plan options are available.

How can I pay?

Online payment options are available with links on our Resources page. Or contact our office to request payment vouchers that you can mail with a check.

How am I supposed to know if I owe?

Unfortunately, with our current procedures and limitations, our office will not be able to calculate how much you may owe prior to the May 17th deadline. Using your 2019 tax return, you can compare your income and withholdings to see if they are similar to make your best guess. If you overpay on an extension, it will be refunded to you when the forms are filed. If you under pay, you will pay the difference when you file the forms, and interest and penalties will be charged on the remaining balance.