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Filing Options regarding COVID-19

Updated December 29, 2020

We appreciate your patience and understanding while we all adjust our methods of interaction. We are making every accommodation to respect social distancing and ensure the safety and health of our staff and our clients. We will continue to update our website and our Facebook page as changes occur to our office procedures.

There are several methods that we can use to exchange documents. Please choose the option best for you. If you have any questions, please call us at 503-289-4500.

Digital upload

If you are able to provide your tax documents digitally, we have a client portal that all existing clients can have access to. This can all be done through SmartVault. Please let us know once you have done this so we can pull your information and begin working on your tax return. SmartVault does not tell us when you have completed uploading documents. 

If you need access to your portal, please complete the contact form below to request access. 

If you are a new client to our office, there are a few extra steps necessary to provide access to our client portal. Please complete the contact form below to request an upload link to send documents through our secure online server. Once you request the access, we will send you an email with a link to upload documents. After we are able to get your information into our database, we will send you an invitation to SmartVault where your completed tax returns will be uploaded. 


For those who may not have access to scan documents, you can mail your tax documents to our office:

Reliable Income Tax, 5816 N Greeley Ave, Portland, OR 97217

When we receive your information, we will call you to go over any questions that you may have. Please include your current phone number with your information. Please do not send receipts or bank statements -- only essential tax documents, worksheets, and notes. Also note that as we get closer to the filing deadline, with the additional time it takes for the mail to reach us we may need to file an extension for you if we are unable to get signed authorization forms in time.  


You may drop off your tax documents in a sealed envelope through the mail slot in the front door of the Greeley office. Please be sure to only drop off relevant tax documents, worksheets, and notes. Please do not send receipts or bank statements. Be sure include your phone number, email address, and a copy of your ID. We will call you to go over any questions the same way we would if you were in our office. The intake questionnaire and engagement letter are required for all clients.

To request access to your portal or a link to upload documents ... 


We have compiled a list of helpful resources for you to find answers to questions regarding the Federal programs developed to help individuals, families, and small businesses during the Coronavirus pandemic. There is a lot of information out there, and it often changes daily. It is critical to find answers directly at the source instead of solely relying on news and social media. 

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